Silver Cactus Jewelry FAQs
Simply add your favorite SCJ pieces to your cart and proceed to our secure checkout. We accept all major credit cards, PayPal, G Pay, Venmo, debit cards, and Shop Pay for a fast and convenient experience.
Please note: If you have a Shop Pay account, checkout may automatically default to this option. To use a different payment method, select “Check out as guest” to view all available options. At this time, we are unable to accept checks or money orders.
Your SCJ order will arrive in an eco-friendly, complimentary gift bag or box, a rustic yet elegant presentation, perfect for celebrating a loved one or indulging yourself.
Because our collection features authentic, vintage, and pre-owned treasures, some natural age-related wear may be present. To protect your investment, every piece ships with a numbered Insurance Tag valid for 30 days. As long as the tag remains attached, you are covered. Accidental drop, loose stone, broken chain? No problem—simply return the item with the Insurance Tag intact for a refund.
Removal of the Insurance Tag finalizes the sale and voids the return policy. In the unlikely event that minimal adhesive residue remains after the Tag is removed, we include a moist pad and a jeweler’s cloth for easy cleaning and a light polish.
We are pleased to offer complimentary U.S. shipping for all customers through January 31, 2026. Beginning February 1, 2026, free shipping will remain an exclusive benefit for our subscribers. Every order ships with tracking, typically the next business day, and a signature may be required. Please allow 5 to 7 business days for delivery. During the holidays, delivery may take up to 10 business days.
We want you to truly love your SCJ purchase. If for any reason you’re not completely satisfied, we gladly accept returns within 30 calendar days of the delivery date. To qualify, items must be in their original condition, unworn, and returned with the numbered Insurance Tag still attached and intact.
All returns must be authorized. Please contact us at returns@silvercactusjewelry.com to get started. We are pleased to offer complimentary returns on all orders placed through January 31, 2026. Beginning February 1, 2026, prepaid return labels will be available for your convenience at a flat rate of $5, which will be deducted from your refund or store credit. Please note that unless an item is damaged or incorrectly described on the product page, the original shipping fee is non-refundable.
You are also welcome to use your own preferred carrier. Please send returns, clearly labeled with their corresponding RA number, to:
SCJ Returns Department
RA#
8465 W Sahara Ave, Suite 111, Las Vegas, NV 89117
We’re often asked about Certificates of Authenticity (COAs). Here’s our approach.
Each piece we offer is researched and represented in good faith, based on materials, construction, hallmarks, stylistic indicators, and the historical context available at the time of listing. While we stand behind the authenticity of our Native American jewelry offerings, certain details—such as specific tribal affiliation or artisan attribution—may reasonably be interpreted differently as new information or scholarship emerges.
In those instances, variations in attribution do not affect the core authenticity of a piece as Native American jewelry. Our buyer-friendly return policies are designed to address rare cases where an item does not meet its primary representation. Full details, including the scope and limitations of coverage, are outlined in our Terms & Conditions.
